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1. Artificial Intelligence (AI) - Platform Independent: Introduction to AI
  • Artificial Intelligence Introduction[cite: 6]
  • AI categories – Weak AI & Strong AI[cite: 6]
  • Types of AI[cite: 6]
    • Capability AI: Narrow AI, General AI, Super AI[cite: 6]
    • Functionality AI: Reactive AI, Limited Theory AI, Theory of Mind AI, Self-Awareness AI[cite: 6]
  • Branches of AI[cite: 6]
    • Machine Learning – INDPTH With Model Implementation and Real Business Case[cite: 6]
    • Deep Learning – INDPTH With Model Implementation and Real Business Case[cite: 6]
    • Natural Language Processing (NLP) – INDPTH With Model Implementation and Real Business Case[cite: 6]
    • Robotics – Introduction[cite: 6]
    • Expert System – Introduction[cite: 6]
  • AI Realtime Usage[cite: 6]
  • AI Security Threats[cite: 6]
2. AI Learnings, Models & Algorithms
  • Type of Learning: Machine Learning, Statistical Learning, Python with Salesforce[cite: 6]
  • Supervised Learning[cite: 6]
    • Regression (Linear & Polynomial) - Model Implementation and Real Business Case[cite: 6]
    • Decision Tree[cite: 6]
    • Random Forest[cite: 6]
    • Classification: KNN, Logistic Regression, Naive-Bayes, SVM[cite: 6]
  • Un-Supervised Learning[cite: 6]
    • Clustering[cite: 6]
    • SVD, PCA, K-Means - Model Implementation and Real Business Case[cite: 6]
    • Association Analysis: Apriori, FP-Growth[cite: 6]
    • Hidden Markov Model[cite: 6]
  • Reinforcement Learning (Continuous, Categorical)[cite: 6]
3. Python Introduction for Salesforce AI Controls
  • Python Syntax, Comments, Variables, Data Types, Numbers, Casting, Strings, Booleans, Operators[cite: 6]
  • Python Collections: Lists, Tuples, Sets, Dictionaries[cite: 6]
  • Control Flow: If...Else, Match, While Loops, For Loops[cite: 6]
  • Advanced Topics: Functions, Arrays, Classes/Objects, Iterators, Modules, Dates, Math, JSON, RegEx, PIP[cite: 6]
4. Simple Salesforce Modules with Python
  • Introduction to simple_salesforce & Setup[cite: 6]
  • simple_salesforce API Login and Credentials Verification[cite: 6]
  • Module Exploration: api, bulk, bulk2, exceptions, format, login, messages, metadata, util[cite: 6]
5. Simple Salesforce Controls with Python
  • Setup Python package and API access[cite: 6]
  • Login using the JWT method[cite: 6]
  • Retrieving Salesforce data & Download Salesforce reports[cite: 6]
  • Record Management - CRUD Operations & SOQL Queries[cite: 6]
  • Constructing a Data Frame from a dictionary & Pandas Resources[cite: 6]
  • CRUD & File Based Metadata API Calls[cite: 6]
  • Bulk API functions[cite: 6]
6. Salesforce AI & Agentforce Platform Introduction
  • Salesforce AI Introduction[cite: 6]
  • Salesforce CRM 360 (AI + Data + CRM): Sales AI, Customer Service AI, Marketing AI, Commerce AI[cite: 6]
  • Salesforce Agentforce Platform Overview & Key Components[cite: 6]
  • Agentforce vs other Salesforce AI Tools[cite: 6]
  • Atlas Reasoning Engine (ARE): Query Evaluation, Data Retrieval, Plan Building, Plan Refinement, Autonomous Execution[cite: 6]
7. Agentforce Agents
  • Service Agent & Sales Development Representative (SDR) Agent[cite: 6]
  • Sales Coach Agent & Employee Agent[cite: 6]
  • MuleSoft Agent, Merchant Agent, Buyer Agent[cite: 6]
  • Personal Shopper Agent & Campaign Optimizer Agent[cite: 6]
8. Agentforce Customization, Tools & Workflows
  • Customization Tools: Agent Builder, Model Builder, Prompt Builder[cite: 6]
  • Agentforce Workflows & Retrieval Augmented Generation (RAG) Model[cite: 6]
  • Agentforce security with Einstein Trust Layer[cite: 6]
  • Agentforce DX (Beta) & Agentforce for Developers[cite: 6]
  • AI Development Tools: VS Code Einstein extension, cURL, Developer Console REST API[cite: 6]
9. Agentforce Einstein AI Tools
  • Einstein Prediction Builder, Prompt Builder, Bots, Conversation Insights Assessor[cite: 6]
  • Einstein Readiness Report, Search, Vision, Discovery, Language Overview[cite: 6]
  • Einstein Copilot (Copilot Studio)[cite: 6]
  • Access Key, OAuth Token, JWT Token Generation & Authorization[cite: 6]
  • Creating & Training Data Sets and Models (Community Sentiment, NER, OCR)[cite: 6]
10. Salesforce Einstein GPT (OpenAI Integration)
  • Introduction to OpenAI, GPT 4.5 & GPT 4.0 Models[cite: 6]
  • GPT Integration with Salesforce using LLM[cite: 6]
  • DALL-E, WHISPER, Embeddings, Moderation, Text DaVinci Overview[cite: 6]
  • Fine-Tuning OpenAI Models, API Keys & Authentication[cite: 6]
  • POST & RESPONSE handling, Serialization, Deserialization, Response Analysis[cite: 6]
  • Real Use Cases of Generative AI in Sales and Service Cloud[cite: 6]
11. Salesforce Generative AI & Agentforce Models
  • Generative AI Introduction & Large-Language Models (LLMs)[cite: 6]
  • Community Sentiment Model (CSM), Einstein NER Model, Einstein OCR Model[cite: 6]
  • Agentforce RAG Model & Agentforce ARE Model[cite: 6]
12. AI Best Practices, Governing Limits & Security
  • Einstein Language, Setup, Development & Deployment Best Practices[cite: 6]
  • Salesforce Einstein & Gen AI Governing Limits[cite: 6]
  • Agentforce AI Security Models, Permissions, Access Control & Code Security[cite: 6]
13. Business Cases, Scenarios & Course Enrichment
  • AI Used Business Cases, Prediction Scenarios, GEN AI Scenarios[cite: 6]
  • 300+ AI Books (PDF) & 100+ Salesforce Research Associate Papers Exposure[cite: 6]
  • Salesforce AI Research DOI library access & Research Lab Exposure[cite: 6]
  • Real AI Model Execution & Practical AI Implementation Solutions[cite: 6]

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