salesforce crm training
About Course
Course Outline
  • What is CRM?
  • Common business issues faced by companies today.
  • How CRM can help?
  • What CRM brings to business?
  • Evolution of CRM
  • Business value of CRM
  • What CRM means to you as a user?
  • Customers benefiting from CRM
  • A view of available of CRM products from IT industry
Sales Cloud Concepts
  • Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
  • Understanding Leads and Opportunities
  • How CRM can help?
  • Adding A Lead
  • Adding An Account
  • Edit An Account Record
  • Adding A Product To An Opportunity
  • Sales ID
  • Adding A Task
  • Connect To Microsoft Outlook
  • Send And Add An Email
  • Logging A Call
  • Document Tab
  • Web to lead
  • Web to case
  • Assignment Rules
  • Auto response Rules
  • Sales automation
  • Converting A Lead
  • Team Contacts
  • Adding An Opportunity
  • Creating A View
  • Activity History
  • Submitting A Case
  • Campaigns Partner Roles Portals
  • Communities
Standard SFDC Applications
  • CRM Content
  • Chatter
  • Knowledge
  • Entitlements & Service Contracts
  • Answers
  • Mobile
  • Customer Portal Partner Portal
  • Sites
Sales Overview
  • Overview of products
  • Sales cloud and jigsaw
  • Service cloud and Remedyforce
  • Social Chatter and Radian6
  • Custom,, Heroku
  • App exchange
  • Editions and pricing
Service Cloud Concepts Create Case
  • Researching and Resolving Cases
  • Communicating the Outcome
  • Automate case management
  • Capturing and associating cases efficiently
  • Helping customers helping themselves
  • Improving productivity
  • Manage Cases
  • User Security and Authentication
  • Session Security Network
  • Security Security Tokens
  • Data Security
Standard Objects
  • Account
  • Person Account
  • Contact
  • Lead
  • Campaign
  • Opportunity
  • Quote
  • Product and Price Bank
  • Case
  • CRON Trigger
Managing Users
  • Profiles
  • Roles
  • Groups
  • Queues
  • Permission Sets
Securing and Sharing Data
  • Object-Level Security
  • Field- Level Security
  • Record-Level Security
  • Field Accessibility
  • Record Types
Automate Business Process with Workflow Developing Approval Processes
  • Formulas
  • Syntax
  • Object Formulast
  • Where Do I Use Them?
  • Workflows &Business Rules
  • Visualforce
  • Limitations
  • Best Practices
  • Predefined Function and experiment
Going Global
  • Divisions
  • Locale
  • Currencies
  • Advanced currency Management
  • Translating the User Interface
  • Import
  • Export
Using Analytics
  • Running Dynamic Reports
  • Custom Report Types
  • Dashboards
  • Analytic Snapshots
Overriding Link, Tabs and Label Sending Mass Email Importing Data
  • Import Data wizard
  • APEX Data Loader
  • From Command Prompt
Monitoring your Org
  • Debug Logs
  • Email Logs
  • Login History
  • View Setup Audit Trail
  • Time-based Workflow
  • Scheduled Job
  • Outbound Messages
  • Apex Job Queue
  • Import Queue
  • Mass Email Queue
  • Case Escalation Rule Queue
  • Entitlement Process Queue
  • Bulk Data Load Jobs
Advanced Topics:
  • Global Actions
  • Knowledge Apps
  • 2 CRM Projects

Salesforce CRM training and certification in Hyderabad, India

Capital Info Solutions, based in Hyderabad, is one of the leading institutes providing training in Salesforce CRM.Customer Relationship Management (CRM) is a system through which an organization can manage its relationships and interactions with customers, employees, suppliers and so on. Salesforce is the best unbeatable provider of CRM globally. The cloud-based applications of Salesforce CRM are intended for sales, services, marketing, productivity and more. Listening to it, you may think that very good software experts are needed to use it. Not at all! Anyone can manage it simply to improve business relationships.

Salesforce CRM allows to store huge information related to customers and employees too and thereby leads in improved informational organization. It also improves customer service, detailed customer and employee communication. Automation of everyday tasks through Salesforce CRM enables error-free data and work that is accessible to all. Effective communication can be maintained for various departments. Cloud-based Salesforce CRM enables to work from anywhere. It is known for cost-effectiveness and scalability too.

So, one whose aim is to develop their organization should not make any delay to start using Salesforce CRM. Grab the opportunity to get trained and certified in Salesforce CRM. Capital Info Solutions provides training on various concepts of Salesforce CRM including Sales Cloud concepts, Standard SFDC Applications and Service Cloud concepts. It also focuses on sessions of secured and shared data, and automate business processes.

Have a look on the course content and availability of new batches to get through your new career in Salesforce CRM.

Who can Learn Salesforce?

Many people asking me this question that who can learn Salesforce CRM admin training. Very good question actually. CRM means Customer Relationship Management, means every business should have their office place, products or services, customers, profits, loss, employees, right? This doesn’t apply only for software. Almost every business having these basic things. So, in order to deal with your customers, we need CRM. So friends, if you have any fears on Salesforce CRM, please avoid them because Anybody can learn this technology. Such a wonderful tool which is giving software job opportunity to everyone.

Where Can I Learn Salesforce in Hyderabad?

Capital Info Solutions is one of the famous institute to learn Salesforce online training Admin + Developer program because here the main faculty is Mr. Satish Myla. Satish Sir is very insightful and knowledgeable in teaching. And Capital Info Solutions is not just a single person running institute. It is company, they have a good staff for front desk and other helping things. Capital Info Solutions is one of the best Institute in Ameerpet, Hyderabad.

May it be a software firm, a retail store, an educational organization, a commercial complex, or a political agency, the business is business. And it has to meet its own requirements in terms of customers, employees, profits, services, and others. So, in this fast generation of cloud computing, it's any one who stands in an enterprise and travel along with their individual and firm advancement.

- Now, guys of any degree and any discipline including life sciences, commerce, management, etc.( Graduates of BSc, BCS, BCA, BE, B.Tech, MSc, MCS, MCA, M.Tech) can get into Capital Info Solutions to get trained in Salesforce CRM and reap benefits. Grab the details in no time and enter the world of Salesforce.

Register Now