salesforce crm training
About Course
Course Outline
  • What is CRM?
  • Common business issues faced by companies today.
  • How CRM can help?
  • What CRM brings to business?
  • Evolution of CRM
  • Business value of CRM
  • What CRM means to you as a user?
  • Customers benefiting from CRM
  • A view of available of CRM products from IT industry
Sales Cloud Concepts
  • Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
  • Understanding Leads and Opportunities
  • How CRM can help?
  • Adding A Lead
  • Adding An Account
  • Edit An Account Record
  • Adding A Product To An Opportunity
  • Sales ID
  • Adding A Task
  • Connect To Microsoft Outlook
  • Send And Add An Email
  • Logging A Call
  • Document Tab
  • Web to lead
  • Web to case
  • Assignment Rules
  • Auto response Rules
  • Sales automation
  • Converting A Lead
  • Team Contacts
  • Adding An Opportunity
  • Creating A View
  • Activity History
  • Submitting A Case
  • Campaigns Partner Roles Portals
  • Communities
Standard SFDC Applications
  • CRM Content
  • Chatter
  • Knowledge
  • Entitlements & Service Contracts
  • Answers
  • Mobile
  • Customer Portal Partner Portal
  • Sites
Sales Overview
  • Overview of products
  • Sales cloud and jigsaw
  • Service cloud and Remedyforce
  • Social Chatter and Radian6
  • Custom,, Heroku
  • App exchange
  • Editions and pricing
Service Cloud Concepts Create Case
  • Researching and Resolving Cases
  • Communicating the Outcome
  • Automate case management
  • Capturing and associating cases efficiently
  • Helping customers helping themselves
  • Improving productivity
  • Manage Cases
  • User Security and Authentication
  • Session Security Network
  • Security Security Tokens
  • Data Security
Standard Objects
  • Account
  • Person Account
  • Contact
  • Lead
  • Campaign
  • Opportunity
  • Quote
  • Product and Price Bank
  • Case
  • CRON Trigger
Managing Users
  • Profiles
  • Roles
  • Groups
  • Queues
  • Permission Sets
Securing and Sharing Data
  • Object-Level Security
  • Field- Level Security
  • Record-Level Security
  • Field Accessibility
  • Record Types
Automate Business Process with Workflow Developing Approval Processes
  • Formulas
  • Syntax
  • Object Formulast
  • Where Do I Use Them?
  • Workflows &Business Rules
  • Visualforce
  • Limitations
  • Best Practices
  • Predefined Function and experiment
Going Global
  • Divisions
  • Locale
  • Currencies
  • Advanced currency Management
  • Translating the User Interface
  • Import
  • Export
Using Analytics
  • Running Dynamic Reports
  • Custom Report Types
  • Dashboards
  • Analytic Snapshots
Overriding Link, Tabs and Label Sending Mass Email Importing Data
  • Import Data wizard
  • APEX Data Loader
  • From Command Prompt
Monitoring your Org
  • Debug Logs
  • Email Logs
  • Login History
  • View Setup Audit Trail
  • Time-based Workflow
  • Scheduled Job
  • Outbound Messages
  • Apex Job Queue
  • Import Queue
  • Mass Email Queue
  • Case Escalation Rule Queue
  • Entitlement Process Queue
  • Bulk Data Load Jobs
Advanced Topics:
  • Global Actions
  • Knowledge Apps
  • 2 CRM Projects
  • Enable Developing mode
  • over View about Developer Console
  • Installing Eclipse
  • Overview about using eclipse and options
  • Installing ant and Maven in the eclipse
OOPS(Object-oriented programming)
  • MVC Architecture
  • Comparision of MVC to APPS
  • OOPS Basics
  • Lexical
  • Tokens
  • Identifiers
  • Varaibles
  • Data Types
  • Methods
  • Access Modifiers
  • Comparission between Method/Function and Procedure
  • Classes
  • 1. Creation of Variables
  • Getter Methods
  • Setter Methods
  • Creation of Methods
  • with Sharing
  • With Out Sharing
  • Creation of Objects
  • Reference Variables
  • Constructors
  • Class Scope
  • Static Variables
  • Static Methods
  • Static Blocks
  • Final Variables
  • Final Static Variables
  • Arrays
  • Advantages and Disadvantages of Arrays
  • Collections
  • List Class and Method
  • Set Class and Methods
  • Select Option Class
  • SOQL ( Object Query Language)
  • Group By/li>
  • Having
  • Limit
  • Offset
  • Update Lock
  • Parent to Child object Query
  • Child to Parent object Query
  • Aggregate Result
  • Compression of Database. Query and static query
  • Governing limits for SOQL
  • DML operations
  • Database. DML operations
  • Compression of DML with Database.DML
  • Database. Save Point
  • Database. Rollback operations
  • Inheritance in Class
  • Overriding classes
  • Working with workbench
  • .Writing a test classes
  • SOQl Governing limit
  • DML governing limit
  • DML on No . of records
  • Future Methods
  • Setup Objects
  • Non Setup Objects
  • Mixed DML exception
  • AsyncApexJob class
  • Batch Apex
  • Custom Iterable Class
  • Database.QueryLocator
  • Start Method
  • executeMethod
  • finshMethod
  • Database.BatchableContext
  • Implementing Database.Stateful Interface
  • Calling Future Methods
  • Creating a future methods in a batch
  • Invoking callouts from Batch apex
  • Implementing Database.AllowCallouts
  • Calling batch with in a batch
  • Handling exceptions in batch apex
  • Sending email from finish
  • Invoking another batch from Batch
  • Serializing Batch apex
Email Services
  • Outbound Email Services
  • Single Email Message
  • Sending Pdf attachment
  • Sending Email Template
  • Attaching VF page as an attachment
  • Attaching the Email to activities/li>
  • Creating a PDF from future methods
  • Mass Email Message
Governing Limits
Inbound Email Service
  • Creating Inbound Email Handlers
  • Creating Inbound Email Service
  • Creating a lead based on inbound email
  • nvoke a batch apex based on Inbound
Schedule Apex
  • Implementing Schedule Apex
  • Cron Trigger
  • Invoking Batch Apex
  • Invoking Future Methods from Schedule Apex
  • Invoking the Callouts from Schedule Apex
  • Sending Email from Schedule Apex
  • Test Classes
  • Governing Limits
  • Trigger Events
  • Trigger Context variables
  • Insert Triggers
  • Trigger. New in before insert and after Insert .
  • DML in before insert and after Insert.
  • System validation and before Insert Trigger Combination.
  • System validation and Before Insert and custom validations.
  • System validation and Before Insert, Custom validation and after Insert trigger Combination.
  • System Validation, Before Insert, Custom validation, after insert, Assignment Rule Combination.
  • System Validation, Before Insert, Custom validation, after insert, Assignment Rule, Auto Response Combination
  • System Validation, Before Insert, Custom validation, after insert, Assignment Rule, Auto Response, workflow Combination.
  • System Validation, Before Insert, Custom validation, after insert, Assignment Rule, Auto Response workflow 1, workflow rule 2 Combination
  • System Validation, Before Insert, Custom validation, after insert, Assignment Rule, Auto Response workflow 1, workflow rule 2, Rollup summary combination.
  • System Validation ,Before Insert, Custom validation, after insert ,Assignment Rule, Auto Response workflow 1, workflow rule 2 ,Rollup ,Formulas combination.
Update Triggers
  • Trigger.Old
  • Trigger.OldMap
  • Trigger.New
  • Triger.NewMap
  • Recursive trigger
  • Trigger handlers
  • Trigger’s on Parent Child objects
Delete Triggers
  • Trigger. Old
  • Trigger. OldMap
Undlete Triggers
  • Trigger. New
  • Trigger. New Map
  • Invoking Batch Apex from Triggers
  • Invoking Schedule Apex from Triggers
  • Invoking Email’s from Triggers
  • Invoking future Methods from Triggers
  • Invoking Callouts from Triggers
  • Invoking apex classes from Triggers
  • Dataloader with Triggers
  • Test Classes

Salesforce CRM training and certification in Hyderabad, India

Capital Info Solutions, based in Hyderabad, is one of the leading institutes providing training in Salesforce CRM.Customer Relationship Management (CRM) is a system through which an organization can manage its relationships and interactions with customers, employees, suppliers and so on. Salesforce is the best unbeatable provider of CRM globally. The cloud-based applications of Salesforce CRM are intended for sales, services, marketing, productivity and more. Listening to it, you may think that very good software experts are needed to use it. Not at all! Anyone can manage it simply to improve business relationships.

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