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About Course

Salesforce CRM training and certification in Hyderabad, India

Capital Info Solutions, based in Hyderabad, is one of the leading institutes providing training in Salesforce CRM which is prominent today. CRM systems like Zoho CRM, Sugar CRM, Freshdesk, Infusionsoft, and many others have wider applications in businesses – they help in managing the organization’s relationships and interactions with customers, employees, suppliers, and others. However, with its distinctive cloud-based features, Salesforce CRM has been more user-friendly and economical. The cloud-based applications of Salesforce CRM are intended for sales, services, marketing, productivity, and many more important business operations. It facilitates good software experts, fresh graduates, and beginners as well to easily manage and improve business relationships.

Salesforce CRM allows to store huge information related to customers and employees too and thereby leads in improved informational organization. It also improves customer service, detailed customer and employee communication. Automation of everyday tasks through Salesforce CRM enables error-free data and work that is accessible to all. Effective communication can be maintained for various departments. Cloud-based Salesforce CRM enables to work from anywhere. It is known for cost-effectiveness and scalability too.

So, one whose aim is to develop their organization should not make any delay to start using Salesforce CRM. Grab the opportunity to get trained and certified in Salesforce CRM. Capital Info Solutions provides training on various concepts of Salesforce CRM including Sales Cloud concepts, Standard SFDC Applications and Service Cloud concepts. It also focuses on sessions of secured and shared data, and automate business processes.

Have a look on the course content and availability of new batches to get through your new career in Salesforce CRM.

Where Can I learn Salesforce in Hyderabad, India?

Capital Info Solutions is one of the famous institutes to get Salesforce online training - Admin & Development. Its training program is excellent mainly because of the superb faculty – Mr. Satish Myla. He is very insightful and talented – he has outstanding teaching skills too.

However, Capital Info Solutions is not just a single person running the institute - it is a company with a good front desk, lab equipment, and other helping things. It is a marvelous institute located in Ameerpet, Hyderabad. Also, it enables people to learn Salesforce in Hitech City, Madhapur, and Kukatpally in Hyderabad. With its specialized online training facility from Bangalore, it trains professionals and beginners all over India.


Who can Learn Salesforce?

This is one of the most common questions raising in many people. It’s obvious that guys often misunderstand that Salesforce CRM Admin training is only for IT people. Let us get a clear idea now. As you know, CRM stands for Customer Relationship Management. It is nothing but an outstanding software system that is able to manage the customers, sales, profits, products or services, and other important business considerations. So, any kind of retail, software, educational, or commercial business needs effective CRM systems to meet success and development. Salesforce CRM is a popular cloud-based CRM system. So anyone from any professional or educational background can learn Salesforce CRM. It is really offering lots of job opportunities for technical and non-technical people throughout the world.

Course Outline

  • What is CRM?
  • Common business issues faced by companies today.
  • How CRM can help?
  • What CRM brings to business?
  • Evolution of CRM
  • Business value of CRM
  • What CRM means to you as a user?
  • Customers benefiting from CRM
  • A view of available of CRM products from IT industry
Sales Cloud Concepts
  • Home page, Tabs, Apps, Tab Home Pages, Record, Detail Page, Related lists and Sidebar
  • Understanding Leads and Opportunities
  • How CRM can help?
  • Adding A Lead
  • Adding An Account
  • Edit An Account Record
  • Adding A Product To An Opportunity
  • Sales ID
  • Adding A Task
  • Connect To Microsoft Outlook
  • Send And Add An Email
  • Logging A Call
  • Document Tab
  • Web to lead
  • Web to case
  • Assignment Rules
  • Auto response Rules
  • Sales automation
  • Converting A Lead
  • Team Contacts
  • Adding An Opportunity
  • Creating A View
  • Activity History
  • Submitting A Case
  • Campaigns Partner Roles Portals
  • Communities
Standard SFDC Applications
  • CRM Content
  • Chatter
  • Knowledge
  • Entitlements & Service Contracts
  • Answers
  • Mobile
  • Customer Portal Partner Portal
  • Force.com Sites
Sales force.com Overview
  • Overview of products
  • Sales cloud and jigsaw
  • Service cloud and Remedyforce
  • Social Chatter and Radian6
  • Custom Force.com, Database.com, Heroku
  • App exchange
  • Editions and pricing
Service Cloud Concepts Create Case
  • Researching and Resolving Cases
  • Communicating the Outcome
  • Automate case management
  • Capturing and associating cases efficiently
  • Helping customers helping themselves
  • Improving productivity
  • Manage Cases
  • User Security and Authentication
  • Session Security Network
  • Security Security Tokens
  • Data Security
Standard Objects
  • Account
  • Person Account
  • Contact
  • Lead
  • Campaign
  • Opportunity
  • Quote
  • Product and Price Bank
  • Case
  • CRON Trigger
Managing Users
  • Profiles
  • Roles
  • Groups
  • Queues
  • Permission Sets
Securing and Sharing Data
  • Object-Level Security
  • Field- Level Security
  • Record-Level Security
  • Field Accessibility
  • Record Types
Automate Business Process with Workflow Developing Approval Processes
  • Formulas
  • Syntax
  • Object Formulast
  • Where Do I Use Them?
  • Workflows &Business Rules
  • Visualforce
  • Limitations
  • Best Practices
  • Predefined Function and experiment
Going Global
  • Divisions
  • Locale
  • Currencies
  • Advanced currency Management
  • Translating the User Interface
  • Import
  • Export
Using Analytics
  • Running Dynamic Reports
  • Custom Report Types
  • Dashboards
  • Analytic Snapshots
Overriding Link, Tabs and Label Sending Mass Email Importing Data
  • Import Data wizard
  • APEX Data Loader
  • From Command Prompt
Monitoring your Org
  • Debug Logs
  • Email Logs
  • Login History
  • View Setup Audit Trail
  • Time-based Workflow
  • Scheduled Job
  • Outbound Messages
  • Apex Job Queue
  • Import Queue
  • Mass Email Queue
  • Case Escalation Rule Queue
  • Entitlement Process Queue
  • Bulk Data Load Jobs
Advanced Topics:
  • Work.com
  • Global Actions
  • Knowledge Apps
  • 2 CRM Projects


1:- Can I know about the training instructors?

Answer:- The training instructors are Salesforce professional mastery with more than 10+ years of experience. They are real-time Salesforce experts providing efficient training courses.

2:- Is Salesforce training expensive?

Answer:- Salesforce training seems to be expensive for many. However, our training center provides it in much affordable ranges. Moreover, it is the best investment option, because, once you get a Salesforce job, you can draw higher salaries associated with it. This training investment, therefore, brings much more fruits in future. For Further Information check out here Salesforce Training Cost in Hyderabad

3:- What are the topics covered in Salesforce training?

Answer:- Different concepts of Salesforce administration, development, integration, and lightning are covered in the Salesforce training. Some of them include –

  • CRM concepts
  • Salesforce CRM administration
  • Sales Cloud and Service Cloud concepts
  • Managing Users
  • Apex
  • Visualforce
  • Triggers
  • Email Services
  • Web Services
  • JSON
  • APIs
  • Lightning Components and Resources
  • Lightning Experience.

4:- What can I learn through Salesforce training?

Answer:- You learn to navigate through the Salesforce platform, use its different cloud services, and develop new apps on your own. Learning different concepts of Salesforce in the training helps you to work easily in any company.

5:- I do not have any programming knowledge. Can I go for Salesforce training?

Answer:- Of Course, no programming knowledge is essential to learn Salesforce. Guys from any educational background are eligible for Salesforce training.

6:- Why should I prefer Salesforce training?

Answer:- You have many reasons to take Salesforce training.

1. While Salesforce is the popular platform used nowadays by many companies, getting trained in Salesforce helps you to move your work smoothly anywhere.

2. Salesforce administration, development, lightning, and integration are open for technical and non-technical guys – lots of job opportunities are available in the Salesforce ecosystem.

3. Salesforce training enables you to setup and configure the Salesforce CRM. You can also maintain with suitable customizations. It helps you in career progress.

4. You can easily understand the real-time business scenarios on how Salesforce is used for deriving insightful solutions.

5. Attractive salary packages too are associated with Salesforce jobs.

7:- Do you provide training for Salesforce Administration and Salesforce Development in this course?

Answer:- Yes, we provide training in Salesforce Administration and Salesforce Development modules within the Salesforce training course.

8:- Is it necessary to be from technical background to be a Salesforce Consultant?

Answer:- It is not required or mandatory to be from technical background to be a Salesforce Consultant. However, it is recommended to avail experience in Salesforce Administration and Salesforce Development to become a Salesforce Consultant.

9:- Which platform do we use in Salesforce?

Answer:- platform of Force.com is used in Salesforce


I did salesforce crm in capital info solutions. Satish Myla is excellent faculty he has given 300 live scenarios for practice. Here we receive 3 years of the experience level of the subject. I strongly recommended capital info solutions.

- Gudipati lakshmisubbarao

I complete the online training in capital info solutions. The faculty is excellent to teach the Salesforce CRM. His methodologies are very good to understand and admin staff also very helpful when I call from New York and the response is good.

- Koteswara Rao

Satish is the best salesforce instructor. He has a very strong background with other technologies made him a unique. His knowledge of other technologies is amazing. Top of all above he is a great human being with a wonderful kind heart. I wishing him all the success would come in whatever he does.

- Shravani Atmakoori

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